Senior UX and technical writer making complex SaaS products easier to understand for people and AI

I’ve spent the past 10 years improving help centers, restructuring knowledge bases, and refining in-product content. I focus on clarity, accuracy, and accessibility. I build content systems that teams can sustain over time.

What I do - Projects- Accomplishments

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What I do

Clear Documentation

• Improve help centers and in-product content
• Simplify complex workflows
• Align documentation with real product behavior

Content Systems

• Restructure large knowledge bases
• Build review workflows and standards
• Reduce support load through better structure

AI & Security

• Structure content for AI retrieval
• Support chatbot resolution
• Translate security programs into clear communication

Projects

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Accomplishments

Fundamentals of UX Writing Certification

   April 2024

Completed the certification course and final project with UX Content Collective (UXCC). UXCC is the global leader in content design and UX writing training.

Presenter at the STC Summit

        May, 2023

Teaming up with a colleague, we created a session called How to Create the “Write” Culture. At the Society of Technical Communication (STC) Summit, we presented to a full room of attendees and engaged with writers from a variety of fields.

Check out this page to learn more:

STC Summit Slide Deck

Presenter at KB4-CON 2023

   April, 2023

KB4-CON is KnowBe4’s customer-exclusive conference where admins and partners can learn more about products and upcoming features. I presented an educational session about their mobile app.

Check out this page to learn more: